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Terms of service

Terms of Service

Last updated: October 2026

1. About these Terms

zetse (zetse.in) is an online store for books and stationery operated by Marshal Book Agency, New Delhi, India ("zetse", "we", "us", "our"). These Terms of Service ("Terms") apply to your use of our website, mobile apps and related services (together, the "Services"), and to every order you place with us.

By browsing the Services or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Return & Refund Policy, which form part of these Terms. If you do not agree, please do not use the Services. If anything on a product page conflicts with these Terms, these Terms apply unless the product page clearly says otherwise.

We may update these Terms from time to time by posting a new version on this page. The version in force when you place an order applies to that order.

2. Who can use zetse

  • You must be legally able to enter into a contract under the Indian Contract Act, 1872. If you are under 18, you may use the Services only with the involvement of a parent or guardian who accepts these Terms on your behalf.
  • The Services are meant for personal and household purchases. We may limit quantities, or decline or cancel orders that appear to be placed for resale or bulk commercial use, unless we have agreed otherwise in writing.
  • We use automated checks to prevent fraud and misuse. If your account or order is restricted in error, please contact us and we will review it.
  • If you use the Services on behalf of a school, business or another person, you confirm that you are authorised to do so, and you and they are both responsible for complying with these Terms.

3. Your account and communications

  • You may need to sign in with your phone number or email to place an order. You must keep your name, phone number, address and other details accurate and up to date.
  • You are responsible for activity on your account and for keeping your login (including any OTP) private. Tell us immediately if you suspect unauthorised use.
  • By sharing your phone number or email, you agree that we and our service providers may contact you by call, SMS, WhatsApp, email or push notification about your orders, deliveries and support requests. We may also send offers and updates; you can opt out of promotional messages at any time using the option in the message or by contacting us.

4. Using the Services

We give you a personal, limited, non-transferable and revocable right to use the Services for shopping with us. You agree not to:

  • copy, scrape, crawl, data-mine or reproduce our catalogue, prices, images or content, or use bots or automated tools to access the Services, without our written permission;
  • resell or commercially exploit the Services or their content;
  • attempt to hack, overload, interfere with or gain unauthorised access to the Services, our systems or other users' accounts;
  • place fake, fraudulent or speculative orders, misuse coupons, referrals or store credit, or create multiple accounts to obtain offers;
  • post or send anything that is unlawful, abusive, threatening, defamatory, obscene, misleading, infringing, or that contains viruses or spam, including in reviews, chats, messages to our team or notes sent with an order.

We may suspend or close accounts, cancel orders and withhold offers or store credit where we reasonably believe these Terms have been broken.

5. Products and information

  • We try to show products, editions, covers, colours and prices accurately. Images are for illustration; covers, editions and packaging may change from what is shown, and colours may look different on your screen.
  • Second-hand books are sold in the condition described and shown on the product page and may have signs of previous use.
  • Product details provided by publishers and brands are their responsibility. Warranties on products, where offered, are provided by the manufacturer.
  • Please read the product description before ordering. By placing an order you confirm you have done so.

6. Orders, prices and charges

  • Placing an order is an offer to buy. A contract is formed only when we confirm and dispatch your order.
  • All prices are in Indian Rupees and include applicable GST unless stated otherwise.
  • Orders may carry delivery charges, binding or book-cover charges, product-specific delivery charges or other fees. All such charges are shown at checkout before you pay, and by placing the order you agree to pay them. Charges may vary by area, order value and product.
  • If a product is out of stock, or a price or listing is wrong because of a technical or typing error, we may cancel the order (or the affected items) even after confirmation, and we will refund any amount paid for them.
  • Coupons, offers, cashback and store credit are subject to their own conditions and validity. We may change, suspend or withdraw them at any time. Cashback or credit linked to an order may be reversed if that order is cancelled or refunded.
  • Store credit has no cash value, cannot be transferred, and can be used only on zetse.

7. Payments

  • We accept UPI, debit and credit cards, net banking and wallets through our payment partner. Your bank or card issuer may charge its own fees.
  • Cash on Delivery is available only in selected areas and may require verification. For Cash on Delivery orders, you are responsible for paying the exact amount to the delivery partner.
  • We do not store your full card details. Payments are handled by our payment partner under its own terms.

8. Delivery

  • We deliver only to the areas listed in our Shipping Policy. Delivery times shown are estimates, not guarantees, and may be affected by demand, traffic, weather, building access, or the customer being unreachable.
  • You are responsible for giving a correct and complete delivery address, location pin, recipient name and reachable phone number, and for paying for every order placed through your account, whether it is delivered to you or to someone else.
  • If an order cannot be delivered, or is delayed or returned, because the address or location is incorrect, the recipient is unreachable or unavailable, the order is refused, or building or society rules prevent entry, we are not obliged to attempt delivery again, and any re-delivery or return cost may be charged to you.
  • Risk in the products passes to you when the order is handed to you or to the person or place you direct. If you ask the delivery partner to leave the order at your door, with a security guard or with anyone else, you are responsible for it from that point.

9. Delivery partners

Orders are delivered by independent delivery partners, including individual riders and third-party delivery services, who work with us on a principal-to-principal basis. They are independent contractors, not employees or agents of zetse, and are not exclusively engaged by us. To the extent permitted by law, zetse is not responsible for the independent acts or omissions of delivery partners, though we will help resolve any problem with your delivery.

Delivery partners must be treated with courtesy and respect. We may restrict or close the account of anyone who is abusive, threatening or harassing towards them, and any claims arising from such behaviour are your responsibility.

10. Cancellations, returns and refunds

Cancellations, replacements, returns and refunds are handled under our Return & Refund Policy. We may cancel orders where we suspect fraud or misuse, where products are unavailable, or where delivery is not possible, and will refund any amount paid in those cases.

11. Selling your books to us

If you ask us for a quote to buy your used books, any quote is an estimate based on the photos and details you share. The final price depends on the books' actual condition when we inspect them, and we may decline books at our discretion. This service is available only in selected areas.

12. Reviews, photos and feedback

  • When you post a review, rating, photo or other content, you confirm it is your own, honest, based on your real experience, and that you were not paid for it.
  • You give us a free, worldwide, non-exclusive and perpetual licence to use, display, reproduce and share that content on our Services and in our marketing, with your name or username.
  • We may decline, edit for length or remove any content that breaks these Terms or that we consider inappropriate. Reviews are the opinions of customers, not of zetse.
  • If you send us ideas or suggestions, we may use them freely without any obligation to you.

13. Intellectual property

The zetse name, logo, website design, text, photographs and other content on the Services belong to us or our licensors. Book covers, brand names and trademarks belong to their respective owners. You may not copy, reproduce, frame or use any of this content without our written permission.

14. Third-party services

The Services run on Shopify and use third-party providers for payments, delivery, messaging, maps and reviews. Your use of those services may also be subject to their terms. Links to third-party websites are provided for convenience and we are not responsible for their content.

15. Beware of fraud

zetse will never ask for your OTP, card number, CVV, UPI PIN or passwords by call, message or email. Our only official contact channels are those listed in our Contact Information. If anyone contacts you claiming to be from zetse and asks for such details, do not share them and report it to us.

16. Call and chat records

Calls, WhatsApp chats and messages between you and our team or riders may be recorded or stored for quality, training, order support and dispute resolution, and may be shared with authorities where required by law.

17. Disclaimer

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we do not guarantee that the Services will be uninterrupted, error-free or free of harmful components, and we disclaim all implied warranties.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, data or goodwill. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot be limited under applicable law, including the Consumer Protection Act, 2019.

19. Indemnity

You agree to compensate zetse for any claims, losses or costs arising from your breach of these Terms, your misuse of the Services, content you post, or your violation of any law or anyone else's rights.

20. Suspension and termination

We may suspend or end your access to the Services, with or without notice, if you break these Terms or if we need to for legal, security or operational reasons. You may stop using the Services at any time. Sections that by their nature should continue (such as payment obligations, intellectual property, liability and governing law) will continue after termination.

21. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, severe weather, strikes, government action, network or power outages, or supply shortages.

22. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, including the right to approach a consumer commission, the courts of New Delhi, India have exclusive jurisdiction over any dispute arising from these Terms or the Services.

23. Grievance redressal

For any order issue, please first contact our support team on WhatsApp at +91 99993 15265. If your concern is not resolved, you may contact our Grievance Officer:

Name: Rohit
Designation: Owner
Phone: +91 85959 69936
Email: support@zetse.com
Hours: 9:00 AM to 9:00 PM, every day

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

24. General

If any part of these Terms is found invalid, the rest remains in force. Our failure to enforce any right is not a waiver of it. These Terms, together with the policies referred to above, are the entire agreement between you and us about the Services. We may transfer our rights and obligations under these Terms; you may not transfer yours without our consent.

25. Contact

Questions about these Terms can be sent to support@zetse.com or WhatsApp +91 99993 15265.