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Shipping policy

Shipping Policy

zetse (zetse.in), operated by Marshal Book Agency, delivers books and stationery from our own stores using our own riders and local delivery partners. This policy explains where we deliver, what it costs and how long it takes.

1. Where we deliver

We currently deliver only to the pincodes listed below. Orders cannot be placed for any other pincode. Enter your pincode on the site to check whether we deliver to you.

  • Delhi (Dwarka and nearby): 110045, 110058, 110059, 110075, 110077, 110078
  • Bijwasan: 110061
  • Gurugram: 122006, 122007, 122008, 122015, 122016, 122017

We are adding new areas over time. If your pincode is not listed, message us on WhatsApp and we will let you know when we reach you.

2. Delivery charges

  • Delhi pincodes (110045, 110058, 110059, 110075, 110077, 110078): ₹30 on orders below ₹299. Free delivery on orders of ₹299 and above.
  • Gurugram pincodes: flat ₹140 per order, whatever the order value.
  • Bijwasan (110061): a per-order delivery fee based on distance, shown at checkout before you pay.

Delivery charges are per order, not per item. Some products (for example, bulky or specially sourced items) carry their own delivery charge. Where this applies it is shown on the product page, is charged once per order, and is payable even when the order otherwise qualifies for free delivery.

The exact delivery charge for your order is always shown at checkout before payment.

3. Delivery time

  • We take orders from 9:00 AM to 9:00 PM, every day.
  • For our Delhi pincodes, we aim to deliver within 30 minutes of your order being confirmed. The estimated time shown on the site is a target, not a guarantee.
  • Orders to Gurugram and Bijwasan are delivered the same day wherever possible.
  • Orders placed outside store hours, or when the store is marked as not taking orders, are delivered after we reopen the next morning.

Deliveries may take longer during high demand, bad weather, traffic, festivals, or when an item has to be sourced. If your order is running late, you will see it on the order tracker, and you can reach us on WhatsApp at any time.

4. Payment and Cash on Delivery

  • We accept UPI, cards, net banking and wallets on all orders.
  • Cash on Delivery (COD) is available only for our Delhi pincodes (110045, 110058, 110059, 110075, 110077, 110078). COD orders may need to be verified before dispatch.
  • COD is not available for Gurugram or Bijwasan (110061). These orders must be prepaid.

5. Order tracking

Once you place an order, you can follow it on zetse.in through three stages: Order received, Out for delivery and Delivered. You may also receive order updates on WhatsApp.

6. Address and delivery

  • Please share an accurate address, your flat/floor and a landmark, and allow location access or drop a pin so our rider can find you quickly.
  • Keep your phone reachable. If the rider cannot reach you or no one is available to receive the order, we will try to contact you; repeated failed attempts may lead to the order being cancelled.
  • For a failed delivery caused by a wrong address or the customer being unavailable, a fresh delivery charge may apply for a second attempt. Refunds for cancelled prepaid orders are handled under our Refund Policy.

7. Damaged, wrong or missing items

Please check your order when you receive it. If anything arrives damaged, is incorrect or is missing, message us on WhatsApp within 24 hours of delivery with your order number and photos, and we will arrange a replacement or refund as set out in our Refund Policy.

8. Contact us

For any delivery question, message us on WhatsApp at +91 99993 15265 or write to support@zetse.com.

 

We may update this policy from time to time. The version on this page applies to orders placed from the date it is published.